Patron printing quota reset
Reset a public workstation user's printing quota and confirm the workstation can send jobs. Use this when a patron reports prints are blocked or their quota shows zero.
내용 미리보기
Reset a public workstation user's printing quota and confirm the workstation can send jobs. Use this when a patron reports prints are blocked or their quota shows zero.
A patron at a public workstation cannot submit print jobs because their account quota is zero or the server has their jobs blocked.
The print management console requires an exact username or card number and multiple filters can hide the account. The workstation may show a cached quota, so a reset might not immediately enable printing without a cache clear or test print.
The patron's account shows the updated quota and the public workstation can submit a test print job that reaches the printer or clears the queue.
- • Admin workstation — 1
- • Public workstation (subject) — 1
- 01 Gather patron and workstation detailsConfirm patron name, library card number or username, workstation ID, and ticket number; record these identifiers in the ticket before making changes.⏱ 5분
- 02 Open admin console and locate accountLog into the print server/admin web console, search by card number or username, apply necessary filters, and open the patron's account page.⏱ 5분
- 03 Reset or adjust printing quotaUpdate the patron's quota to the agreed amount or clear any hold flags, save changes, and note the admin ID and timestamp in the ticket.⏱ 5분
- 04 Verify printing from the workstationOn the patron workstation, log in as the patron or restart the print client to clear cache, submit a small test print job, and confirm it appears in the printer queue and completes or reaches the device.⏱ 10분
- 05 Document action and inform patronAdd a concise note to the ticket with the change, verification result, and any limits; tell the patron the quota was reset and advise them to retry printing.⏱ 5분